Making improvements stick: The importance of people over process
Human Resource Management International Digest
ISSN: 0967-0734
Article publication date: 20 July 2010
Abstract
Purpose
Explains how to make organizational reforms last.
Design/methodology/approach
Describes the actions needed to move an organization from implementation to the point where improvements are fully embedded.
Findings
Highlights the importance of having a top‐level champion who supports and advocates change, gaining and maintaining stakeholder engagement, ensuring honest and timely communication, encouraging a long‐term focus on changing the behavior of the organization, supporting individuals with the capability to lead the improvement process, continuing to invest in building the internal capability of the organization and introducing robust financial and non‐financial incentives.
Practical implications
Stresses the need to allow people to comment constructively on reform.
Social implications
Details the impact of such social factors as ignorance, lethargy, committees and inflexibility in holding back improvements.
Originality/value
Emphasizes that improvement is more about people than about process.
Keywords
Citation
Eaton, M. (2010), "Making improvements stick: The importance of people over process", Human Resource Management International Digest, Vol. 18 No. 5, pp. 30-35. https://doi.org/10.1108/09670731011060270
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Company