RFID in healthcare: a Six Sigma DMAIC and simulation case study
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 27 April 2012
Abstract
Purpose
The purpose of this paper is to develop a business model to generate quantitative evidence of the benefits of implementing radio frequency identification (RFID) technology, limiting the scope to outpatient surgical processes in hospitals.
Design/methodology/approach
The study primarily uses the define‐measure‐analyze‐improve‐control (DMAIC) approach, and draws on various analytical tools such as work flow diagrams, value stream mapping, and discrete event simulation to examine the effect of implementing RFID technology on improving effectiveness (quality and timeliness) and efficiency (cost reduction) of outpatient surgical processes.
Findings
The analysis showed significant estimated annual cost and time savings in carrying out patients' surgical procedures with RFID technology implementation for the outpatient surgery processes in a hospital. This is largely due to the elimination of both non‐value added activities of locating supplies and equipment and also the elimination of the “return” loop created by preventable post operative infections. Several poka‐yokes developed using RFID technology were identified to eliminate those two issues.
Practical implications
Several poka‐yokes developed using RFID technology were identified for improving the safety of the patient and cost effectiveness of the operation to ensure the success of the outpatient surgical process.
Originality/value
Many stakeholders in the hospital environment will be impacted including patients, physicians, nurses, technicians, administrators and other hospital personnel. Different levels of training of hospital personnel will be required, based on the degree of interaction with the RFID system. Computations of costs and savings will help decision makers understand the benefits and implications of the technology in the hospital environment.
Keywords
Citation
Southard, P.B., Chandra, C. and Kumar, S. (2012), "RFID in healthcare: a Six Sigma DMAIC and simulation case study", International Journal of Health Care Quality Assurance, Vol. 25 No. 4, pp. 291-321. https://doi.org/10.1108/09526861211221491
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited