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Open Access 29-10-2024 | Original Paper

Exploring the Relationship Needs of Service Users During Crisis Interventions: A Qualitative Study

Authors: Larissa Steimle, Sebastian von Peter, Fabian Frank

Published in: Community Mental Health Journal

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Abstract

People in crisis sometimes seek professional support, and the relationship between service users and professionals is crucial in overcoming the crisis. To understand the relationship needs of people in crisis, 29 semi-structured interviews with service users were conducted and analyzed using a grounded-theory approach. The findings reveal that people in crisis seek a professional who is there for them, recognizes the crisis as an emergency and a solvable situation, treats them with respect, and offers individual support. Furthermore, there needs to be a general fit between professionals, the support services, and service users for a supportive relationship to be established. However, two main aspects were discovered where service users differ depending on the resources they can access during the crisis: While people with access to many resources seek a rather distant and egalitarian relationship, those with access to fewer resources prefer more intimate and hierarchical relationships with professionals.
Footnotes
1
The term “support services” explicitly refers to all types of facilities (outpatient, inpatient, long-term, short-term).
 
2
As all of the interviews were conducted in German, the original quotes were translated by the authors.
 
3
To maintain readability, for the purpose of this article the interviews were smoothed out (e.g., filler words removed, pause indicators shortened).
 
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Metadata
Title
Exploring the Relationship Needs of Service Users During Crisis Interventions: A Qualitative Study
Authors
Larissa Steimle
Sebastian von Peter
Fabian Frank
Publication date
29-10-2024
Publisher
Springer US
Published in
Community Mental Health Journal
Print ISSN: 0010-3853
Electronic ISSN: 1573-2789
DOI
https://doi.org/10.1007/s10597-024-01372-6