Audio
Why can't I hear any audio?
Prior to our broadcasts, the stream will contain audio so you can adjust your audio and volume settings.
- External speakers
If you have external speakers, please make sure they’re properly connected. - Stream setting
Your browser may have automatically muted the audio. You can adjust the volume at the bottom left of the media player with the sound symbol. - System setting
Make sure your PC/laptop is not muted.
Why do I hear an echo?
The broadcast may have been opened multiple times in your browser, for example in multiple windows or tabs. Close the tabs and browser windows that are not being used to view this broadcast.
Video
The media player only shows a logo
This problem can be caused by:
- VPN
If you have turned on a Virtual Private Network (VPN), it can block the media player. Turn it off temporarily. - Citrix
Citrix is an application that simulates a computer environment via a server, you often log in to it. If you are using Citrix, it must be disabled / logged out to view the broadcast. - Ad Blocker
If you have Ad Blocker on, it can block the media player, turn it off temporarily. - Browser
Check if your browser is up to date. Some older browsers cannot support the media player.
The media player shows a black screen
This could be caused by several issues:
- Please verify if your browser meets the minimum requirements
- Your internet connection might be unstable or too slow. Please check your connection and refresh the page
- The network environment you are connected to, blocks the loading of our player. Please contact your network administrator
Network
The video stutters or buffers a lot
The signal can be disrupted by a slow internet connection. Make sure you have sufficient bandwidth and preferably use a fast WiFi or cable connection. A minimum of 10 download mbps is recommended. You can check your internet speed with a speed test.
Can I watch a broadcast from an office / practice / hospital environment?
For security reasons, many companies and hospitals have restricted access to live streams. Consult your IT department to check that there are no restrictions on watching live broadcasts.
Browsers
You can watch the broadcast properly with the following supported browsers:
Recommended browser requirements
- Microsoft Edge 88+
- Apple Safari 14+
- Mozilla Firefox 85+
- Google Chrome 88+
- iOS: Mobile Safari -or- Chrome (iOS14 )
- Android: Chrome 88+
Minimal browser requirements
- Internet Explorer 11+ (if HTML5 is allowed)
- Microsoft Edge 44+
- Apple Safari 12+
- Mozilla Firefox 68+
- Google Chrome 77+
- iOS: Mobile Safari -or- Chrome (iOS10+)
- Android: Chrome 77+
Operating system
Operating system specifications
- Minimum required:
- Windows: 32-bit or 64-bit Windows 7 (SP1), Windows 8, Windows 8.1 or Windows 10
- Android: from 8.0 (OREO)
- Mac: OS version: Metal required. macOS X 10.11 (El Capitan)
- iOS: from 10
- Recommended:
- Windows: 64-bit Windows 10
- Android: 10
- Mac: OS version: Metal required. macOS X 10.14 (Mojave)
- iOS: 12
