Skip to main content
Top
Published in:

Open Access 01-12-2024 | Research

Assessing the interdependency among effectiveness, satisfaction and efficient use of the Lightwave Health Information Management System (LHIMS) by health professionals in Ghana

Authors: Edward Agyemang, Addae Boateng Adu-Gyamfi, Emmanuel Kusi Achampong, Kobina Esia-Donkoh

Published in: BMC Health Services Research | Issue 1/2024

Login to get access

Abstract

Background

The success of an electronic health records (EHR) system is dependent on the effectiveness, satisfaction, and efficient use of these systems by health professionals. This paper explores the interdependency among effectiveness, satisfaction, and efficient use of Lightwave Health Information Management Systems (LHIMS) which is an EHR by health professionals.

Methods

A non-interventional descriptive cross-sectional study design was employed for this research. The study used stratified random sampling for the selection of participants. The population for the study was all the health professionals in the Central Region of Ghana. The number of health professionals who responded to the questions was 1126.

Results

The findings suggest that understanding the interdependency of efficiency, effectiveness and satisfaction is crucial for the successful implementation and adoption of LHIMS in healthcare organisations. The study investigated the interdependence among effectiveness, satisfaction, and efficient use of the LHIMS by health professionals, and found a positive but weak significant relationship between these factors.

Conclusion

In conclusion, this study aimed to assess the interdependency among effectiveness, satisfaction, and efficient use of LHIMS by health professionals. The. results support a positive but weak significant relationship between satisfaction, effectiveness, and efficient use of the LHIMS. These findings have implications for policymakers and hospital management in their efforts to improve the use of LHIMS. Policymakers can focus on any one of the three usability areas to enhance LHIMS use, with visible effects across the other two domains.
Appendix
Available only for authorised users
Literature
2.
go back to reference Essuman LR, Apaak D, Ansah EW, Sambah F, Ansah JE, Opare M, et al. Factors associated with the utilization of electronic medical records in the Eastern Region of Ghana. Health Policy Technol. 2020;9(3):362–7.CrossRef Essuman LR, Apaak D, Ansah EW, Sambah F, Ansah JE, Opare M, et al. Factors associated with the utilization of electronic medical records in the Eastern Region of Ghana. Health Policy Technol. 2020;9(3):362–7.CrossRef
6.
go back to reference Gyamfi A, Mensah KA, Oduro G, Donkor P, Mock CN. Barriers and facilitators to electronic medical records usage in the emergency centre at Komfo Anokye Teaching Hospital, Kumasi-Ghana. Afr J Emerg Med. 2017;7(4):177–82.CrossRefPubMedPubMedCentral Gyamfi A, Mensah KA, Oduro G, Donkor P, Mock CN. Barriers and facilitators to electronic medical records usage in the emergency centre at Komfo Anokye Teaching Hospital, Kumasi-Ghana. Afr J Emerg Med. 2017;7(4):177–82.CrossRefPubMedPubMedCentral
9.
go back to reference International Organisation for Standardisation. Iso 9241-11. Int Standard. 1998;1(1):3–6. International Organisation for Standardisation. Iso 9241-11. Int Standard. 1998;1(1):3–6.
10.
go back to reference International Organisation for Standardisation. ISO 9241 – 210:2019(en), ergonomics of human-system interaction — part 210: human-centred design for i. 2019. International Organisation for Standardisation. ISO 9241 – 210:2019(en), ergonomics of human-system interaction — part 210: human-centred design for i. 2019.
11.
go back to reference Joo S. How are usability elements - efficiency, effectiveness, and satisfaction - correlated with each other in the context of digital libraries? In: Proceedings of the ASIST Annual Meeting. 2010. Joo S. How are usability elements - efficiency, effectiveness, and satisfaction - correlated with each other in the context of digital libraries? In: Proceedings of the ASIST Annual Meeting. 2010.
12.
13.
go back to reference Williams DC, Warren RW, Ebeling M, Andrews AL, Teufel RJ. Physician use of electronic health records: Survey study assessing factors associated with provider reported satisfaction and perceived patient impact. JMIR Med Inf. 2019;7(2):e10949.CrossRef Williams DC, Warren RW, Ebeling M, Andrews AL, Teufel RJ. Physician use of electronic health records: Survey study assessing factors associated with provider reported satisfaction and perceived patient impact. JMIR Med Inf. 2019;7(2):e10949.CrossRef
14.
go back to reference Ofori PG. Evaluation study: effectiveness of the e-health project implementation at Cape Coast Teaching Hospital, Ghana, and its impact on quality health care. Postgrad Med J Ghana. 2020;(September 2019). Ofori PG. Evaluation study: effectiveness of the e-health project implementation at Cape Coast Teaching Hospital, Ghana, and its impact on quality health care. Postgrad Med J Ghana. 2020;(September 2019).
16.
go back to reference Turner DP. Sampling methods in research design. Am Headache Soc. 2020;60(1):8–12.CrossRef Turner DP. Sampling methods in research design. Am Headache Soc. 2020;60(1):8–12.CrossRef
17.
go back to reference Agyemang E, Esia-Donkoh K, Boateng Adu-Gyamfi A, Douri JB, Adoma PO, Achampong EK. Assessing the efficient use of the lightwave health information management system for health service delivery in Ghana. BMJ Health Care Inf. 2023;30(1).CrossRef Agyemang E, Esia-Donkoh K, Boateng Adu-Gyamfi A, Douri JB, Adoma PO, Achampong EK. Assessing the efficient use of the lightwave health information management system for health service delivery in Ghana. BMJ Health Care Inf. 2023;30(1).CrossRef
18.
go back to reference Simon A. Usability of electronic patient record systems: instrument validation study conducted for hospitals in Germany. Health Inf J. 2020;26(3):1969–82.CrossRef Simon A. Usability of electronic patient record systems: instrument validation study conducted for hospitals in Germany. Health Inf J. 2020;26(3):1969–82.CrossRef
19.
go back to reference Lewis JR. Computer system usability questionnaire. Int J Hum Comput Interact. 1995;7:57–78.CrossRef Lewis JR. Computer system usability questionnaire. Int J Hum Comput Interact. 1995;7:57–78.CrossRef
20.
go back to reference Jaspers MWM, Peute LWP, Lauteslager A, Bakker PJM. Pre-post evaluation of physicians’ satisfaction with a redesigned electronic medical record system. Stud Health Technol Inf. 2008;136:303–8. Jaspers MWM, Peute LWP, Lauteslager A, Bakker PJM. Pre-post evaluation of physicians’ satisfaction with a redesigned electronic medical record system. Stud Health Technol Inf. 2008;136:303–8.
21.
go back to reference Olufunlayo TF, Ojo OO, Ozoh OB, Agabi OP, Opara CR, Taiwo FT, et al. Telemedicine ready or not? A cross-sectional assessment of telemedicine maturity of federally funded tertiary health institutions in Nigeria. Digit Health. 2023;9. Available from: https://pubmed.ncbi.nlm.nih.gov/36636728/. Cited 2023 Oct 11. Olufunlayo TF, Ojo OO, Ozoh OB, Agabi OP, Opara CR, Taiwo FT, et al. Telemedicine ready or not? A cross-sectional assessment of telemedicine maturity of federally funded tertiary health institutions in Nigeria. Digit Health. 2023;9. Available from: https://​pubmed.​ncbi.​nlm.​nih.​gov/​36636728/​. Cited 2023 Oct 11.
22.
go back to reference Willumeit H. IsoMetrics - questionnaire for the evaluation of graphical user interfaces based on ISO 9241/10. 1993;10. Willumeit H. IsoMetrics - questionnaire for the evaluation of graphical user interfaces based on ISO 9241/10. 1993;10.
23.
go back to reference Hair JF, Page M, Brunsveld N. Essentials of business research methods. 4th ed. 2019. Hair JF, Page M, Brunsveld N. Essentials of business research methods. 4th ed. 2019.
27.
go back to reference Rönkkö M, Cho E. An updated guideline for assessing discriminant validity. Organ Res Methods. 2022;25(1):6–14.CrossRef Rönkkö M, Cho E. An updated guideline for assessing discriminant validity. Organ Res Methods. 2022;25(1):6–14.CrossRef
28.
go back to reference Shrestha N. Detecting multicollinearity in regression analysis. Am J Appl Math Stat. 2020;8(2):39–42.CrossRef Shrestha N. Detecting multicollinearity in regression analysis. Am J Appl Math Stat. 2020;8(2):39–42.CrossRef
33.
35.
go back to reference Ferreira JM, Acuña ST, Dieste O, Vegas S, Santos A, Rodríguez F, et al. Impact of usability mechanisms: an experiment on efficiency, effectiveness and user satisfaction. Inf Softw Technol. 2020;117:106195.CrossRef Ferreira JM, Acuña ST, Dieste O, Vegas S, Santos A, Rodríguez F, et al. Impact of usability mechanisms: an experiment on efficiency, effectiveness and user satisfaction. Inf Softw Technol. 2020;117:106195.CrossRef
38.
go back to reference Sauro J, Dumas JS. Comparison of three one-question, post-task usability questionnaires. In: Conference on human factors in computing systems - proceedings. 2009. p. 1599–608. Sauro J, Dumas JS. Comparison of three one-question, post-task usability questionnaires. In: Conference on human factors in computing systems - proceedings. 2009. p. 1599–608.
40.
go back to reference Farrahi R, Rangraz Jeddi F, Nabovati E, Sadeqi Jabali M, Khajouei R. The relationship between user interface problems of an admission, discharge and transfer module and usability features: a usability testing method. BMC Med Inf Decis Mak. 2019;19(1). Farrahi R, Rangraz Jeddi F, Nabovati E, Sadeqi Jabali M, Khajouei R. The relationship between user interface problems of an admission, discharge and transfer module and usability features: a usability testing method. BMC Med Inf Decis Mak. 2019;19(1).
42.
go back to reference Broekhuis M, van Velsen L, Hermens H. Assessing usability of eHealth technology: a comparison of usability benchmarking instruments. Int J Med Inf. 2019;128:24–31.CrossRef Broekhuis M, van Velsen L, Hermens H. Assessing usability of eHealth technology: a comparison of usability benchmarking instruments. Int J Med Inf. 2019;128:24–31.CrossRef
Metadata
Title
Assessing the interdependency among effectiveness, satisfaction and efficient use of the Lightwave Health Information Management System (LHIMS) by health professionals in Ghana
Authors
Edward Agyemang
Addae Boateng Adu-Gyamfi
Emmanuel Kusi Achampong
Kobina Esia-Donkoh
Publication date
01-12-2024
Publisher
BioMed Central
Published in
BMC Health Services Research / Issue 1/2024
Electronic ISSN: 1472-6963
DOI
https://doi.org/10.1186/s12913-024-11883-3